Follow the below steps to troubleshoot your device. Get in touch with us if you are still stuck.
Unplug other USB devices plugged into the PC
Plug the device directly into you PC (not through a USB hub)
Check Windows detects the device
If built into a wheel, check windows detects the inputs from the wheel (control panel devices and printers. right click on the device->game controller settings->properties)
Check UGT Manager detects the device without a sim running
Update Device Firmware and UGT Manager software from within UGT Manager (coloured buttons at the top)
If built into a wheel, Check UGT Manager detects the button presses (Input Devices-UGT Input device)
Run test data from the UGT Manager and check it runs without crashing
Stop Test data before launching a sim
Configured the in-game options for games with an info button in the UGT Manager? ie project cars, IRacing etc
Copy plugins manually in case of automatic copy failure (IRacing plugin copy described below)
For further help, email us at email@example.com with the below information. The more information you can provide, the easier it will be for us to help you. We will get back to you as soon as possible.
List any other USB devices plugged into the PC?
What is your operating system?
Does Windows detect the device?
Is the device built into a wheel?
If built into a wheel, does windows detect the inputs from a wheel (control panel devices and printers. right click on the device->game controller settings->properties)
If built into a wheel, Does UGT Manager detect the button presses (Input Devices-UGT Input device)
Run test data from the UGT Manager? Does it run and does the device freeze?
If the device is detected by windows and the UGT Manager, start a game. Which of the following happens? The game crashes, The UGT Manager crashes, The screen freezes on the wheel?
What Sim(s) is this affecting?
Have you configured the in-game options for games with an info button in the UGT Manager? ie project cars, IRacing etc
RFactor and RFactor2 not detecting the device
Find the plugin on your PC in %appdata%\ultimategametech\plugins (the %appdata% acts as a shortcut in windows so that should take you to C:\Users\ YOUR USER NAME \AppData\Roaming\UltimateGameTech\plugins)
You can also open UGT Manager and if you go to “Global Options” | “Open Logs Folder” you can then go up a directory and you should see the plugins folder.
RFactor and RFactor 2 is not currently detected by the UGT Manager software, however it will still pick up global settings and global mappings. If you do need to set specific settings for RFactor, click “Show all Sims” to show RFactor and edit the layouts and key mappings as normal.